Service Management Software... Redefined
KnowledgeDesk employs a practical new approach to knowledge-centered service (KCS) and ITIL in an easy-to-use and cost effective cloud-based software solution. We call it Knowledge-Centered Service Management.
KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.