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Service Management Software... Redefined

A Practical Approach to Knowledge-Centered Service (KCS) and Information Technology Infrastructure Library (ITIL)

KnowledgeDesk employs a practical new approach to knowledge-centered service (KCS) and ITIL in an easy-to-use and cost effective cloud-based software solution. We call it Knowledge-Centered Service Management.

KCSM transforms ITSM ticketing into a knowledge-centric, data-driven, decision-making system that enables IT organizations to continually identify and eliminate the root cause of the incidents impacting their customers. Although fully-compliant with KCS and ITIL, KCSM is more practical and easy-to-use.